Vendors
have to deliver domain specific solutions using technology
oriented delivery resources. Creating “domain delivery
experts” out of “technology specialists”
and reorienting them towards “domain” expectations,
is the second largest challenge the vendor internally
faces.
Problem-to-Solution Path
Domain experts, those who understand the problem, and
Technology experts, those who know the solutions, have
to work together to deliver a solution. The team should
be able to appreciate and deliver solutions in accordance
with customer priorities and concerns, and can explain
alternative approaches to meeting business requirements.
The business drivers in the solution arena who see a business
opportunity in a continuously shifting requirement / expectation
/ profit equations space, face “just-out-of-college-kids”,
who can only “drag-and-drop” a few “controls”
on a “form” and make a “database stored
procedure call”. The domain – technology gap
costs the vendors the lost opportunities. This industry
has seen successful organizations as those that are able
to make this translation easily, effortlessly and in time.
Abhyarth’s Contribution
Abhyarth can help vendors create and maintain that development
team by structuring and conducting induction as well as
refresher training sessions specifically tailored to this
domain’s requirements. Over and above actually handholding
the team and leading the product development / project
delivery effort till its logical conclusion, Abhyarth
offers two orientation training courses in this area to
ease this pressure. The target audience for both is fresh
/ moderately experienced programmers / implementation
engineers, who are new to this domain.
The first course covers domain knowledge relevant to solution
building. It focuses on the following broad topics
• Overall industry structure
• Different players and the roles they play / solutions
they offer
• What role in the solution space
• Our interaction points with other solutions
• Managing multiplicity / importance of standards
• Various standards currently in use
• ISO8583 Introduction
The second course covers operational, control and directional
assistance expectations banks have from these solutions.
It covers the following broad topics
• Typical IT Department Setups in most banks
• People and their focus areas
o EDP Staff –Operational Level Ease
o Middle Management – Quality of Control
o Senior Management – Growth, Development, Direction
• Meeting and Exceeding Customer Expectations
More focused and customized courses can be conducted in
any of the above categories after detailed discussion
of your exact requirements.
To discuss how these services can help you in your specific
situations, please contact us
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